Team Support Officer (Technical)

Team Support Officer

We have a permanent vacancy for a Team Support Officer within the Cornwall Home Solutions Team.

The Cornwall Home Solutions Team awards disabled facilities grants to eligible disabled residents as well as supporting customers to manage the process of getting their adaptation installed into their home.

The vacancy of Team Support Officer is be based within our triage team, this team is responsible for assessing eligibility for a disabled facilities grant as and well as providing general advice and support to our customers.  This team also provides some general administration functions to the wider Cornwall Home Solutions Team, particularly around financial and data processing.

The successful applicant will deliver or assist with a range of tasks including assessing client’s eligibility for grants, records management, financial transactions and input of information to the Case Management System. The successful applicant will undertake personal workload management whilst also participating in a rota for answering telephone calls from the general public.

This position will be subject to a Standard Disclosure and Barring Service check.

The role will be based from one of the Councils Offices (this can be negotiated).

After initial training this role could be worked in a hybrid way with working both from home and the office. Home working equipment will be provided.  The successful candidate will need to demonstrate that they have the aptitude for home working and are able to work effectively and maintain confidentiality in their home setting. They are required to be resilient and capable to adapting to working in a fast paced and changeable environment, all of which are crucial for this role.

Whilst the location/work-base for this role may have been specified our evolving ways of working means that the role may require you to also work remotely (e.g., from home/other locations). We will discuss this with you during the recruitment process. 

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options. 

The role is 22.2 hours per week to be worked Monday, Tuesday and Wednesday.

About You (Skills, knowledge, qualifications etc)

Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths.

You will have good communication skills and be confident in talking with clients including asking important questions.  You must be competent in the use of computers, good with numbers and be able to understand financial information.  You will need have strong organisation skills and be able to work independently managing your own caseload.  

The successful applicant will enjoy the challenge of working within a busy team environment, display flexibility and produce good quality, accurate outputs, while often working to deadlines.

How to Apply

Please click on the ‘Apply for Job’ link to open a new page and complete and application form. (If it does not work, please ensure you have pop-ups enabled) 

Your application will need to demonstrate how you meet the required criteria on the role profile marked ‘application form'. Please view the role profile here. Please ensure you answer all the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process 

About Us

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits. 

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.