Senior Systems Support Officer

An opportunity has arisen for a full time, temporary Senior Business Systems Support Officer to cover maternity leave, within the Business Systems Support Team.

The Business Systems Support Team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates. 

We are seeking an enthusiastic and motivated System Support Officer to support and develop the Directorate’s case management systems (MOSAIC, Core+ and Synergy), main tasks and responsibilities will include:

• Leading on projects in relation to the configuration of the case management systems
• Provision of business systems support
• Staff and workload management
• Management of a First Line Support business systems helpdesk

You will be motivated in your approach to work, have excellent communication and problem-solving skills and have the ability to manage a demanding and varied workload.  You must have good analytical skills and the ability to produce accurate work in a timely manner.  

Previous experience of staff and workload management, project work and good organisational and time management skills are important within this position.  You will have good experience of a range of IT systems and preferably case management/workflow-based systems. 

You will be able to front Business Requirement and User Acceptance meetings in order to gain approval from Managers to system changes. The Business Systems Support Team members primarily work from home but there is the option to work from any one of the main office bases in Truro or Bodmin if this is preferred.  Staff who work from home are provided with all necessary equipment. 
  

If you would like to discuss this opportunity further, please contact:
  
Andrew Trezise, Business Systems Team Manager
Email: Andrew.Trezise@cornwall.gov.uk

This position will be subject to a criminal record disclosure check. 

Whilst the location/work-base for this role may have been specified our evolving ways of working means that the role may require you to also work remotely (e.g., from home/other locations). We will discuss this with you during the recruitment process. 

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options. 

This is an 11-month fixed term contract to cover maternity

How To Apply 

Please click on the ‘Apply for Job’ link to open a new page and complete and application form. (If it does not work, please ensure you have pop-ups enabled) 

Your application will need to demonstrate how you meet the required criteria on the role profile marked ‘application form'. Please view the role profile here. Please ensure you answer all the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process

Please be advised that for this role we are accepting uploaded supporting statements and/or CVs to support your online application. 

About Us  

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Find out about working and volunteering for us.  

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.  

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.