Service Desk Analyst

Service Desk Analysts provide technical support to users via phone, email, and chat; diagnose and resolve IT issues; and escalate complex issues. You will be required to document and track incidents, maintain knowledge base and improve service desk processes.

Qualifications:

• 1+ year of tech support experience
• Strong IT knowledge
• Excellent customer service skills
• Ability to work independently and as a team
• Problem-solving skills

Desired skills:

• Service desk software experience
• ITIL or other IT service management experience
• Cloud computing experience
• Scripting language experience

Whilst the location/work-base for this role may have been specified our evolving ways of working means that the role may require you to also work remotely (e.g., from home/other locations). We will discuss this with you during the recruitment process.

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

This is a 1-year fixed term contract. 

This role is subject to a Basics DBS check.

How To Apply

Please click on the ‘Apply for Job’ link to open a new page and complete and application form. (If it does not work, please ensure you have pop-ups enabled)

Your application will need to demonstrate how you meet the required criteria on the role profile marked ‘application form'. Please view the role profile here. Please ensure you answer all the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Find out about working and volunteering for us.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.